Our Process: Business Transformation
In the ever-evolving world of tech, staying relevant means more than an upgrade here or a tweak there—it often calls for a complete transformation. We’ve spent the past two decades not just observing the industry shifts but actively building and adapting alongside them. We’re not the types to sit back in boardrooms; we’re right there in the trenches, getting our hands dirty to solve real-world software challenges. That hands-on experience means we know what it takes to help established companies reinvent their tech, ensuring they stay competitive and primed for what’s next.
Step 1
In-depth Assessment & Alignment: Conduct a thorough audit of current systems, pinpointing pain points and aligning transformation goals with business objectives.
Step 2
Risk Mitigation & Planning: Develop a risk management strategy, focusing on dependencies, phased rollouts, and redundancy to ensure seamless operation during the transition.
Step 3
Prototype & Validate Core Architecture: Build a scalable prototype to validate the new architecture's core components, focusing on flexibility, modularity, and API-first principles.
Step 4
Iterative Development & Testing: Execute phased development with continuous testing and validation, ensuring each module performs optimally before full integration.
Step 5
Stakeholder Review & Optimization: Regularly engage stakeholders for feedback, refining the platform based on insights and performance metrics to maximize adoption and impact.
Step 6
Launch & Scale with Confidence: Deploy the updated technology with robust support for scaling, including monitoring, user training, and continuous improvements to meet evolving needs.
We've been there
Transforming established technology is no small task—we know because we’ve been there. When we built our first company, Fathom Voice, we initially developed a single tech stack that was anything but “API-first.” The user interfaces and platform logic were woven tightly together into one sprawling application, all built in PHP. It worked well enough at first, but as the platform grew and supported thousands of end users worldwide, we saw firsthand how challenging it became to maintain and scale. Bugs multiplied, and every adjustment meant touching massive sections of code. It took years to rewrite and restructure, but the experience taught us invaluable lessons about scalability and flexibility. That experience is exactly why we’re so passionate about helping other companies modernize and future-proof their technology. We understand the obstacles and the heavy lift involved in making a meaningful transformation—and we’re here to help make the process as seamless as possible.